The term “eSIM” simply means an embedded SIM card. No physical SIM cards are involved; you don't need to swap. An eSIM is a small chip inside your phone that works similarly to the NFC chip used for payment techs like Apple Pay and Google Pay.

The information on an eSIM is rewritable, meaning you can decide to change your operator with a simple phone call. They're straightforward to add to a data plan – connecting devices with eSIMs to a mobile account can be done in minutes.

eSIM is a new standard developed by GSMA and used worldwide. It allows users to access the mobile network without a physical SIM card. eSIM stores phone numbers, subscription packages, and configurations so your device can connect seamlessly.

Two versions are available: one data-only, and one supporting both voice and data. The data-only version permits data use exclusively, whereas the other allows you to make/receive calls, send/receive SMS messages, and use data.

We offer an extensive selection of prepaid plans tailored to your destination and usage. Choose either data or voice+data plans directly from our website based on your travel needs.

After purchasing, you’ll receive a QR code via email. Scan it using your phone’s camera to install the eSIM. Once installed, it will activate automatically.

For any issues during or after installation, please contact our 24/7 customer care.

NOTE: Do not delete/remove the eSIM once installed. It can only be scanned once and cannot be re-scanned.

We provide numbers starting with +44. Your existing number remains operational; you can choose either line for outgoing calls. Incoming calls can be received on both numbers.

Validity depends on the specific plan. Each plan clearly states its duration on the product page. If you need help choosing, contact support.

Recharge on our website. If it’s unavailable, email support@roaming-data.com with your order number and we’ll top up your account.

The covered countries list appears with each plan you select at checkout.

You can purchase either before departure or after arriving—choose what’s most convenient for you.

No. Once installed on a device, an eSIM cannot be transferred. Pick your device carefully before installation.

Check device compatibility here: Check Device Compatibility.

Notes:
• Samsung Galaxy S10: not supported.
• iPhone 10: not supported (support starts from iPhone XS/XR).
• Huawei P40 Pro+: not supported (only P40 and P40 Pro are compatible).

• Go to the Account section.
• Login or create an account using the same email used for purchase.
• Open “My Account,” find your order, and click View Balance.

Or email support@roaming-data.com with your order number.

Dial *101# on your device to see your remaining balance.

Unlimited plans are for single-device use and do not support mobile hotspot/tethering. If you need hotspot, choose a plan that explicitly includes it.

Unlimited data plans are subject fair usage policies - typically 3GB or 4 GB per day of high-speed data followed by unlimited data at 1 mbps. The speed is reset daily. These are clearly mentioned on the product pages. For full access unlimited plans, the operators may apply a fair usage policy where speeds may reduce after 10 GB of high-speed usage during a day.

No documents are typically required. For transactions flagged by our payment gateway, we may request ID verification (handled securely as per our privacy policy) to prevent fraud. For help, email support@roaming-data.com.

Public Wi-Fi can be insecure. eSIMs use encrypted cellular networks, giving you safer, more reliable connectivity and reducing exposure to cyber risks.